Thank you for shopping with Kwest Clothing. Please read the information below regarding shipping, delivery, timeframes, and important delivery information.

Domestic Shipping

AUCKLAND & METRO AREAS

Standard Shipping

• $10 NZD 
  
• Includes tracking
• Dispatched within 1-2 business days
• Estimated delivery 2-3 business days after dispatch

Signature Required Shipping

• $12 NZD 
• Includes tracking
• Signature required on delivery
• Dispatched within 1-2 business days
• Estimated delivery 2-3 business days after dispatch

 

OUTER NZ

Standard Shipping

• $16 NZD 
  
• Includes tracking
• Dispatched within 1-2 business days
• Estimated delivery 3-4 business days after dispatch

Signature Required Shipping

• $18 NZD 
• Includes tracking
• Signature required on delivery
• Dispatched within 1-2 business days
• Estimated delivery 3-4 business days after dispatch

 

Australia

Standard Shipping

• $25-$43 NZD depending on parcel weight
• Dispatched within 1-3 business days
• Estimated delivery 7 business days after dispatch

 

Other International

Standard Shipping

 

• $34-$93 NZD depending on parcel weight & destination
• Dispatched within 1-3 business days
• Estimated delivery 10 business days after dispatch

Customs, Duties & Import Fees

Kwest Clothing is not responsible for any customs charges, import duties, taxes, or tariffs incurred during or after shipping.

Any additional fees charged by your country's customs authority are the responsibility of the customer and must be paid upon delivery where applicable.

Delivery & Stolen Packages

Once a package has been marked as delivered by the courier, Kwest Clothing is not responsible for lost, stolen or misdelivered parcels.

We recommend:

• Providing a secure delivery address
• Monitoring your tracking information closely
• Contacting your local courier directly regarding delivery issues

Important Information

• Delivery timeframes are estimates only and may vary during high-volume periods, public holidays, or due to courier delays outside of our control.
• Tracking information will be sent via email once your order has been dispatched.

Delivery Issues

Customers are responsible for ensuring all shipping information provided at checkout is correct.

If a parcel is returned to Kwest Clothing due to an incorrect address being provided, failure to collect the parcel, or unsuccessful delivery attempts, the customer will be responsible for paying any re-delivery shipping fees before the order can be re-sent.