Shipping policy
KWEST CLOTHING / INFORMATION
SHIPPING &
DELIVERY.
Everything you need to know about getting your order to you. All orders are dispatched from our warehouse in Auckland, New Zealand.
A LITTLE SOMETHING FROM US
FREE SHIPPING.
NEW ZEALAND — Orders over $200 NZD
AUSTRALIA — Orders over $300 AUD
01 — NEW ZEALAND
DOMESTIC SHIPPING.
Tracked delivery throughout Aotearoa. In-stock orders are typically dispatched within 1–2 business days.
AUCKLAND & METRO AREAS
STANDARD SHIPPING
$10 NZD
Tracked delivery
2–3 business days
SIGNATURE REQUIRED
$12 NZD
Tracked + signature
2–3 business days
OUTER NEW ZEALAND
STANDARD SHIPPING
$16 NZD
Tracked delivery
3–4 business days
SIGNATURE REQUIRED
$18 NZD
Tracked + signature
3–4 business days
Delivery estimates are calculated from dispatch, not the date your order is placed.
02 — INTERNATIONAL
WORLDWIDE SHIPPING.
Shipping rates vary depending on your destination and parcel weight.
AUSTRALIA
$25–$43
NZD / DEPENDING ON WEIGHT
Dispatch: 1–3 business days
Delivery: approximately 7 business days
REST OF THE WORLD
$34–$93
NZD / DEPENDING ON DESTINATION
Dispatch: 1–3 business days
Delivery: approximately 10 business days
Delivery estimates begin after dispatch. International customs processing and courier delays may extend these timeframes.
03 — THE DETAILS
GOOD TO KNOW.
When will my order ship?
In-stock orders are dispatched within the processing timeframes listed above. Preorder items have separate production and dispatch timeframes, which are outlined on their product pages and in our preorder updates.
How can I track my order?
You'll receive an email with tracking information once your order has been dispatched. You can use this to follow your parcel's progress.
What about customs and import fees?
International orders may be subject to customs duties, import taxes or tariffs. Any applicable charges are the customer's responsibility and are not covered by Kwest Clothing.
My parcel says delivered, but I can't find it.
Please check around your delivery address and contact your courier using the tracking information provided. If you're unable to resolve the issue, get in touch with us and we'll assist where possible.
What if my shipping address is incorrect?
Please double-check your delivery details before placing your order. If a parcel is returned to us due to an incorrect address, failure to collect it or unsuccessful delivery attempts, additional shipping charges will apply before it can be resent.
NEED A HAND?
WE'RE HERE TO HELP.
Have a question about your order or delivery? Send us an email with your order number and we'll help where we can.
GET IN TOUCH