PREORDER UPDATES
Check the progress of our current preorders here anytime.
PREORDER FAQs
Our estimated preorder timeframe will always be listed on the product page. Most of our preorders are around 7-9 weeks from when the preorder closes, however this can vary depending on the garment type.
Yes! We send email updates throughout the preorder so you know where things are at. You can also come back to this page anytime to check the latest status.
Preorder items aren't sitting in our warehouse ready to send. Production begins once the preorder closes and this lets us produce based on actual demand. It helps us to avoid unnecessary overproduction and is much kinder to the environment.
You can select split delivery at checkout if you'd like your in-stock items sent separately.
Otherwise, your full order will be sent together once your preorder item is ready.
If you've already placed your order and would like to arrange split delivery, just flick us an email. We can organise this for you and will send through an invoice for the additional delivery fee.
You'll receive a tracking email as soon as your order has been packed and booked with the courier.
Check your junk or spam folder first. If you've unsubscribed from our emails, you unfortunately won't receive preorder updates. If you're still unsure, flick us an email and we'll help you out.
Because preorder items are made specifically based on the orders placed, we’re unable to guarantee cancellations once the preorder has closed and production has begun.
If you need to request a cancellation, please email us as soon as possible and we’ll let you know what options are available.
