Returns & Exchanges

We understand that sizing issues can happen, so we offer size exchanges on eligible full-priced items where stock is available.

If you would like to request a return for an exchange, you can do this directly through your Kwest customer account within 30 days of receiving your order.

Submitting a return request does not automatically mean your return has been approved. All requests are reviewed by our team and must meet the eligibility requirements below.

To be eligible for a return for exchange, your item must:

• be returned within 30 days of receiving your order
• be unused, unworn and unwashed
• be in its original condition
• have all original tags and packaging intact
• not be marked as a final sale item

Once your return request has been approved, you will receive instructions on how and where to send your item.

Please do not send items back without an approved return request. Unauthorised returns may be declined and returned to the sender.

Customers are responsible for all return shipping costs.

Exchanges are subject to stock availability. As many of our pieces are released in limited quantities, we cannot guarantee that your requested size will still be available when your return is received.

If your requested size is unavailable, we may offer store credit at our discretion.

Kwest Clothing reserves the right to decline a return or exchange if the item does not meet the above requirements.

Refunds

All sales are final. We do not offer refunds for change of mind, incorrect sizing, accidental purchases or order cancellations.

This does not affect your rights under the Consumer Guarantees Act 1993.

If you believe you have received a faulty item, please submit a return request through your Kwest customer account or contact us at hello@kwestclothing.com with:

• your order number
• full name
• clear photos of the fault
• a description of the issue

Once your request has been received, we will review the issue and provide an appropriate remedy in accordance with New Zealand consumer law. Depending on the circumstances, this may include a repair, replacement or refund.

Please do not return a faulty item until your request has been reviewed and return instructions have been provided.

Order Cancellations

Once an order has been placed, it cannot be cancelled.

Please ensure all order details, including sizing, shipping address and contact information, are correct before completing your purchase.

Submitting a cancellation request through your customer account does not guarantee that your order can or will be cancelled. Any cancellation requests will be reviewed in accordance with this policy.

Pre-Orders

Pre-order items cannot be cancelled once the order has been placed.

By purchasing a pre-order item, you acknowledge and accept the estimated production and shipping timeframe stated at the time of purchase.

Once a pre-order has been received, eligible items may be submitted for a size exchange in accordance with our Returns & Exchanges policy above, unless the item was marked as final sale.

Sale Items

Sale items, discounted items, gift cards and promotional items are final sale and are not eligible for refund, exchange or store credit unless required under the Consumer Guarantees Act 1993.

Damages, Faults & Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is faulty, damaged or incorrect, please submit a return request through your Kwest customer account or contact us at hello@kwestclothing.com as soon as possible.

We will review the issue and arrange an appropriate remedy in accordance with New Zealand consumer law.