Policies

Shipping Policy

Domestic Orders (New Zealand)

  • Shipping Fee: $8 flat rate
  • Processing Time: Orders are processed within 3 working days
  • Delivery Time: Estimated delivery within 4 working days
  • While we strive to dispatch orders as quickly as possible, delays may occur. Please allow up to 7 working days for your order to arrive. If you haven't received your order within this timeframe, contact us at kwestclothingnz@gmail.com.

Australian Orders

  • Shipping Fee: $20 flat rate
  • Processing Time: Orders are processed within 3 working days
  • Delivery Time: Estimated delivery within 7 working days
  • While we aim to ship orders promptly, some delays may occur. Please allow up to 10 working days for your order to arrive. If you haven't received your order within this timeframe, contact us at kwestclothingnz@gmail.com.

International Orders (Outside NZ & AUS)

  • Shipping Fee: $40 flat rate
  • Processing Time: Orders are processed within 3 working days
  • Delivery Time: Estimated delivery within 10 working days
  • While we do our best to fulfill orders efficiently, unexpected delays may happen. Please allow up to 13 working days for your order to arrive. If you haven't received your order within this timeframe, contact us at kwestclothingnz@gmail.com.

 

Exchanges & Returns Policy

Refunds

All sales are final, and products are non-refundable unless they are faulty. If you receive a faulty item, please contact us at kwestclothingnz@gmail.com with the following details:

  • Order number
  • Your name
  • A clear photograph of the faulty product

Exchanges

We understand that sizing issues can happen, and we will do our best to facilitate exchanges for incorrect sizes. However, please note that exchanges are subject to stock availability and may not always be possible if the item is sold out. If an exchange cannot be processed, we will not be able to offer a refund or alternative replacement.

Terms & Conditions

  • Items must be in their original condition, with original packaging intact.
  • Kwest Clothing reserves the right to decline returns/ exchanges if the garment does not meet our return criteria, including if it has been washed, stained, or altered.
  • If a return is denied, the item will not be eligible for an exchange or refund.

Order Cancellations

Once an order has been placed, it cannot be cancelled. Please ensure all details, including size and shipping information, are correct before completing your purchase.